Refunds and returns

Last updated: 7 October 2026.

This policy covers purchases directly from Unglued. If you bought through another retailer, contact that retailer about its order and refund process. Your legal consumer rights still apply, including to discounted products.

Merch: changing your mind

You can cancel a merch order from the moment it is placed until 14 days after it arrives. Email josh@unglued.co.uk with your order reference and a clear statement that you want to cancel. You then have another 14 days to send the item back.

You can simply write: “I am cancelling order [reference], ordered on [date] and received on [date]. My name and address are [details].” Add the date you send it. You do not have to use those exact words as long as the decision to cancel is clear.

You can inspect an item and try it on as you would in a shop. Opening the packaging does not by itself remove your cancellation right. You are responsible for the return postage unless the item is faulty, damaged or wrong. Please keep proof of postage.

I will refund the item price and the original standard delivery charge without undue delay, and within 14 days of receiving the return or evidence that you sent it back, whichever is earlier. If you chose upgraded delivery, only the standard delivery cost is refundable. Refunds go to the original payment method, unless you expressly agree otherwise, with no refund fee. I may deduct a reduction in value caused by handling beyond what is needed to check the item, where the law allows it.

Merch: faulty, damaged or wrong

If your order turns up faulty, damaged, or it just isn't what you ordered, email josh@unglued.co.uk with your order reference or other proof of purchase. A photo can help, but it is not a condition of your legal rights. You normally have a 30 day right to reject faulty goods for a refund. After that, repair or replacement and, where required, a price reduction or refund may apply. I cover reasonable return costs for faulty, damaged or incorrect items.

Merch: sizing

Tees and hoodies run oversized on purpose, so check the sizing note on the store first. If you're between sizes, email josh@unglued.co.uk before ordering and I'll help. Choosing the wrong size does not remove your online cancellation rights, but return postage is yours to cover.

Merch: made after you order

Garments are printed after an order rather than held in a warehouse. That keeps waste down, but these standard designs and sizes still have the cancellation rights above. It normally takes 3 to 12 days worldwide depending on destination for an order to be made and delivered.

Academy: immediate digital access

At checkout you can ask for the digital lessons to unlock immediately. You must expressly acknowledge that once this digital access begins, the 14 day cancellation right for that digital content ends. The request and acknowledgement must also be confirmed to you in a format you can keep. If the legal conditions for losing the right are not met, you keep any cancellation right that applies.

Plugins and other digital products

At checkout you can ask for a plugin licence or other digital download to be supplied immediately. You must expressly acknowledge that once the download or licence access begins, the 14 day cancellation right for that digital content ends. The same confirmation requirements above apply. A free demo is available where shown so you can check compatibility and whether the product suits you before buying.

This does not affect your legal rights. If a digital product is faulty, unavailable or not as described, email josh@unglued.co.uk. I'll repair or replace it within a reasonable time, without charge or significant inconvenience. If that is impossible or is not done as required, you may be entitled to a price reduction, including a full refund where appropriate. Your rights do not depend on trying a demo.

DJ Edit Machine: cancellation and refunds

To stop the next monthly or annual renewal, open Account and choose Manage subscription before the billing date shown there. Access continues to the end of the paid period. If the controls are unavailable, email josh@unglued.co.uk. Deleting the app is not a cancellation request.

Cancellation of future renewals does not normally refund the unused portion of a paid month or year. This does not remove any statutory cancellation right that still applies, or your rights where the product is faulty, unavailable or not as described. Immediate digital supply follows the express-consent rules above, not a blanket waiver of all subscription or refund rights. Contact josh@unglued.co.uk with your account email, payment reference and what went wrong so I can resolve it.

Academy: faulty or unavailable content

If paid content is faulty, unavailable or not as described, email josh@unglued.co.uk. I'll fix the access, provide a suitable replacement or refund you where the law requires it.

Academy: cancelling membership

Cancel future renewals from your account page, or email josh@unglued.co.uk if you need help. You keep access until the end of the period you have paid for and no further monthly payments are taken. Payments are not otherwise refundable, except where your legal consumer rights require it.

1-to-1 coaching: cancellation

For a coaching service bought online, you normally have 14 days from the day after the contract is made to cancel without giving a reason. Email josh@unglued.co.uk with a clear cancellation request. Where this right applies, I will refund you within 14 days of being told, using the original payment method unless you expressly agree otherwise, without a refund fee.

If you expressly ask me to start coaching within that period and I give you the required cancellation information, you may need to pay a proportionate amount for the service supplied before you cancel. Starting a session does not automatically remove the whole right. It only ends on full performance of the service if you expressly requested early performance and acknowledged that result beforehand. Consent to download an included plugin is not consent to give up your coaching cancellation rights.

After any statutory cancellation period, the plan and booking conditions agreed before purchase apply. Contact me promptly about stopping a plan or moving a session. If I cannot supply an agreed session, I will offer a suitable replacement or refund the part not supplied. If the service is not performed with reasonable care and skill, your rights to repeat performance or a price reduction still apply.

Nothing in this policy limits your legal consumer rights.